Return Policy

Return Policy

At The Crafte, we take pride in the quality of our leather goods and want you to be completely satisfied with your purchase. If you’re not entirely happy with your order, we’re here to assist you.

Returns

  • You have 3 days from the date of delivery to initiate a return.
  • To be eligible for a return:
    • The item must be unused, in its original condition, and free from damage.
    • The item must be in its original packaging, with all included accessories and tags.
  • Custom-made or personalized items are not eligible for return.

How to Initiate a Return

  1. Contact us at [your email address] within 3 days of receiving your order. Please provide your order number and details about the item you’d like to return.
  2. Once your return request is approved, we’ll provide further instructions.
  3. Pack the item securely and include proof of purchase.

Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within [X] business days and issued to your original payment method.
  • Shipping fees are non-refundable, and return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Exchanges

We only replace items if they are defective, damaged, or sent in error. To request an exchange, contact us at [your email address].

Non-Returnable Items

  • Custom-made or personalized leather goods
  • Items not in their original condition or damaged after delivery

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank or credit card statement.
  2. Contact your bank or credit card provider for processing times.